An executive shares some simple rules for managing emotions in one minute. My favorite: Never send an email when you’re angry. I’ve learned this to be essential in the workplace.
Thomas Koulopolous in Inc.com: “One the most important lessons I’ve learned, after 30 years of building and working with startups, is that few things are as stressful and as likely to trigger more intense emotions than your work. You interact with your team, customers, and business partners more than you do most anyone else. Inevitably tempers flare and it gets the worst of you, if you let it.
I’d love to tell you that I’ve somehow found a way to rise above it. That would be a lie. But we can all develop the emotional intelligence needed to be aware of situations that make our blood boil, then use that awareness to manage our responses.”